What is the Tecblu online returns policy?
Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 28 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.
If your product is faulty please contact us with your order details and description of the product fault to email@example.com
Tecblu does not cover return shipping costs.
When returning the goods by post please note:
- It may take up to 7 days for your parcel to reach us.
- Returned items will be processed within two (2) working days of receipt.
- Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
- You are advised to use a carrier that offers both traceability and insurance as Tecblu Limited accepts no responsibility of damages occurred in transit from customer to our warehouse.